Help Center

Yes. We offer free shipping on U.S orders over $150. (excluding wholesale, bulk, or freight items)

Shipping rates are calculated at checkout based on package weight, dimensions , and destination.

Orders are typically processed with 3-5 business days, excluding weekends and holidays.

Orders are processed quickly. Please email us within 2 hours of placing your order. Once processing begins, changes or cancellations may not be possible.

Yes. Eligible orders can be split into interest-free payments using Shop Pay.

Due to the nature of our products, all sales are final. We do not accept returns on waxes, fragrance oils, or other consumable supplies.

Please contact us within 48 hours of delivery with photos of the issues. We will assist with a replacement or store credit when applicable.

Yes. Approved wholesale customers can access special pricing. Please email wholesale@tlodistro.com for inquiries.

Bulk and wholesale orders may require freight shipping and are not eligible for standard free shipping promotions.